At ClinicX, we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy outlines how we collect, use, store, and protect the information you provide while using our software platform. By using ClinicX, you agree to the practices described below.
We collect the following types of information to provide a secure and personalised experience:
Personal InformationYour name, email address, phone number, and clinic-related details. This data helps us identify and communicate with you effectively.
Usage DataDetails about how you interact with the software — timestamps, feature usage, and system diagnostics — used to improve performance and security.
Patient DataAuthorised users (doctors, assistants) may input patient-related information. This data is considered highly sensitive and is handled with utmost care in compliance with relevant privacy laws.
We use your information solely for the following purposes:
Service ProvisionTo set up, maintain, and provide access to the ClinicX platform and its features.
Customer SupportTo respond to inquiries, resolve issues, and continuously improve your user experience.
Legal ComplianceTo fulfil our legal and regulatory obligations, including data retention requirements and cooperation with law enforcement where mandated.
ClinicX employs comprehensive, industry-standard security measures to protect your data:
Encryption & Secure ProtocolsAll data is transmitted and stored using industry-standard encryption. We use HTTPS and secure data pipelines across the platform.
Restricted AccessAccess to sensitive data is strictly limited to authorised personnel who require it for operational purposes only. Role-based access controls are enforced throughout.
We treat your information with strict confidentiality. In limited circumstances, we may share data as follows:
Third-Party Service ProvidersWe may work with trusted partners for platform functionality such as hosting, analytics, or support. These parties are contractually obligated to safeguard your information and use it only for authorised purposes.
Legal RequirementsWe may disclose information if required by law, regulation, legal process, or governmental request, or to enforce our rights and ensure safety and security.
Retention PeriodWe retain your personal and usage data for as long as your account remains active or as necessary to provide our services and meet legal obligations.
Data DeletionYou may request deletion of your account or associated data by contacting our support team. We will comply in accordance with applicable legal requirements and retention obligations.
You have control over your personal data and may exercise the following rights at any time:
Access & CorrectionRequest access to or correction of your personal information at any time by contacting our support team.
Data Deletion & Consent WithdrawalYou may ask us to delete your personal data or withdraw consent for data processing. Note that certain functionalities may be affected as a result.
Inquiries & ComplaintsIf you have concerns about how your data is handled, contact us and we will address your concerns promptly and transparently.
We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. All updates will be published on this page along with the revised effective date. We encourage you to review this page periodically to stay informed about how we protect your information.